Onyx Medical Groups is dedicated to providing comprehensive support throughout every stage of your experience, from initial inquiry to post-installation service and ongoing business support. For all general inquiries, product details, pricing, or financing options, you may contact us at onyxmedicalgroups@outlook.com. To ensure efficient assistance, all inquiries should include your business name, location, and the nature of your request. For technical support, service concerns, or operational issues, clients are required to contact our support team via email with a detailed description of the matter. Remote troubleshooting will be conducted where possible; however, if an issue cannot be resolved remotely, a technician visit will be required and scheduled accordingly. Onyx Medical Groups reserves the right to determine the appropriate method of service and response timelines based on the nature and urgency of the request. Business hours are Monday through Friday, 9:00 AM to 6:00 PM (EST), with weekend availability strictly by appointment. While we strive to respond promptly to all communications, response times may vary depending on the volume and complexity of the inquiry.